What Is Mediation

Mediation is a voluntary way of dealing with conflict. It has proven to be successful in resolving a wide variety of disputes, and enables those involved to reach an agreement that satisfies everyone.
Focusing on the future encourages participants to rebuild relationships rather than apportioning blame for what has happened in the past. By acknowledging feelings as well as facts, it allows participants to let go of anger and upset, and move forward.
People in dispute often find that communication and trust have broken down. Mediation provides an impartial third party to help negotiations in a safe and effective way, enabling, the parties to come up with practical solutions which will benefit everyone.
Mediation is confidential and all meetings take place in private. It can also avoid the expense of obtaining legal advice or going to court.
Mediators will never take action or do anything without the permission of all parties involved, and all proceedings are conducted on a “without prejudice” basis. Mediation is a confidential process and all proceedings are conducted on a “without prejudice” basis.


Our mediators are all volunteers from the local community who wish to help people involved in conflict. They are impartial, independent, and always work in pairs.
WKM volunteers have all undertaken a 40-hour community mediation training course. This includes the theory of mediation, role play, and the skills mediators need, such as active listening, communication and empathy. They then work with an experienced WKM mediator on three community cases, under the guidance of one of our qualified supervisors. It is the policy of WKM to require all its volunteers to hold a current enhanced disclosure and barring certificate.
Additional training is available for mediators wishing to work on parent/teen and restorative conferencing cases.

If you are interested in learning new skills and becoming a volunteer mediator for West Kent Mediation, we would like to hear from you.

Due to the COVID-19 Corona Virus West Kent Mediation has reluctantly cancelled all home visits ... for the foreseeable future. THE OFFICE IS NOW OPEN all emails will be read and responded toSee here for More Information